Sweet Laundromat is pleased to provide professional laundry services to our customers and offers quality and convenience at an affordable price. Our services are subject to the terms and conditions below. Please read the following provisions carefully and let us know if you have any questions. We look forward to doing business with you!
Pick-up/Delivery
- If you’d like to leave your items at a secure spot for pick up, it will be at your own risk. This is also true for delivery. Items left for pick up are not under our care until we have retrieved said items. Items left for delivery at the predetermined location will not be under our care once they have been left at the agreed upon location. Sweet Laundromat is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pick-up or delivery.
Missed/Unattended Pick-up or Delivery
- If the customer misses the scheduled pickup/ delivery, the customer must coordinate with Sweet Laundromat to reschedule. Customer may be subject to a missed pickup/ delivery fee in the amount of $15 if they fail to notify Sweet Laundromat 1 or more hours prior to the scheduled day & time.
Garment Care
- The customer agrees not to include any of the following items inside their Laundry Bag (i) non-washable items, (ii) items that are labeled for dry cleaning only, (iii) items that have been exposed to bed bugs or (iv) any other items not meant for laundering. Customer acknowledges that items that have been air-dried (per customer request or Sweet Laundromat’s determination for best garment care) may be damp upon delivery. The customer is responsible for any and all damage caused by any items left in the customer’s clothing or Laundry Bag that causes damage to the clothing of any customer, the cleaning machines, or any other property of Sweet Laundromat. Sweet Laundromat desires to provide high quality laundering services and will use all reasonable precautions to avoid damage to clothes. Sweet Laundromat, however, is not liable for any damage due to normal laundering of items, cleaning of items without care instructions, for dry clean items placed inside Laundry Bags, for special-processing items (delicate-wash, air-dry, stain-treatment) not placed in a separate bag, damage resulting from items left in the clothing, bleeding of colors, shrinking or any other alteration resulting from normal washing procedures. Sweet Laundromat will follow any reasonable instructions provided by the customer, including water or drying temperatures. Sweet Laundromat does not read cleaning instruction labels and is not responsible for special care items, such as dry clean only items, which are included in the Laundry Bag. Although Sweet Laundromat uses their best efforts to remove stains, stain removal is not guaranteed. Sweet Laundromat may refuse to clean any garment at their sole discretion. Sweet Laundromat will re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned, at no additional cost. Sweet Laundromat and its subcontractors are not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item. The customer agrees not to leave such items in their clothing or in their laundry bags. Zippers behave unpredictably while cleaning. Although zippers generally are not an issue, the customer is notified that there is a possibility of zipper issues while following normal wash procedures, and Sweet Laundromat, does not accept any liability for such issues.
Reporting Lost or Damaged Items
- Missing or damaged items must be reported to Sweet Laundromat within 24 hours of return of your laundered clothes. Failure to report the missing or damaged item(s) within 24 hours shall remove any liability of Sweet Laundromat for the missing or damaged item. In the event that any item is lost or damaged by Sweet Laundromat, Sweet Laundromat will issue the customer a refund or credit for the value of that item as stated in this paragraph. If a customer is able to provide proof of purchase and purchase amount of the lost or damaged item, Sweet Laundromat will provide a full refund, up to $50 per item with a maximum total reimbursement of $200 per household/location. If a customer is unable to provide proof of purchase, Sweet Laundromat will issue the customer a refund or credit for the value of that item as specified in the National Fair Claims Guide from the International Fabricare Institute (“IFI”). This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost. If the customer is unable to document the age of a garment, Sweet Laundromat reserves the right to limit the maximum age of any garment to one year. If no current replacement cost is available Sweet Laundromat reserves the right to use the replacement cost of a comparable item currently available. Sweet Laundromat is not liable for any preexisting damage to a garments or other item and reserves the right to return any item without cleaning it if any preexisting damage is found or if we have a concern about the colorfastness or the age or weakness of the fabric. All refunds/reimbursements offered by Sweet Laundromat to the customer, must be claimed by the customer within a 30 Day period. Once the 30 day period has expired, the customer’s claim will be considered resolved and closed.